Order cancellation
All orders can be cancelled until they are shipped. If you need cancell your order, please contact us before the parcel shipped. Please understand it can no longer be cancelled once the packaging and shipping process has started.
At GFilters, ensuring your satisfaction is our primary goal. We offer a hassle-free returns and exchanges process, giving you peace of mind with every purchase.
Returns Policy
If your item is defective or doesn’t match the product description, you can request a return within 30 days of receiving it. To be eligible for a return, the product must be in its original condition with all accessories included, as well as the original invoice or proof of purchase. Once we receive and inspect the returned item, we will process your refund within 5-7 business days. The refund will be credited back to the original payment method.
Return Shipping Labels:
- Defective Items: If the product is defective, we will cover the return shipping costs and provide a prepaid return label.
- Customer Remorse: If you are returning the item for personal reasons (e.g., you changed your mind), you will be responsible for the return shipping fees.
Return Address:
301 Pine StGlenwood Springs, CO 81601 USA
Upon approval of your return, we will send you a return shipping label along with instructions on how to send the item back. Please note that returns will not be accepted without prior authorization.
Return Method:
Items should be returned via mail.
Refunds:
After receiving the returned item and inspecting it, we will notify you about the status of your refund. If your return is approved, your refund will be processed within 7 business days, and it will be issued to the original payment method. Please note that it may take additional time for your bank or credit card company to finalize the refund.
If it’s been more than 10 business days since the return was approved and you haven’t received your refund, please reach out to us at [email protected] for assistance.
Exchanges Policy
If there’s an issue with your product within 30 days, you may request an exchange. This process mirrors the returns procedure, and the item must be in its original condition, with all accessories included. We’ll promptly handle your exchange request, and shipping fees for exchanges will be covered by us.
Special Cases
Customized or heavily discounted products may have specific return or exchange policies. Please review these details carefully before making your purchase. If you have any questions about these policies, our customer service team is available to assist you.
How to Contact Us:
To start a return or exchange, email us at [email protected]. Please include your order number, a description of the issue, and photos. We’ll assist you promptly.
Thank you for choosing GFilters. We’re committed to offering exceptional customer service and ensuring that your shopping experience is worry-free.
Company Information:
Company Name: ZERTUNV LLC
Email: [email protected]
Phone: +1 (970) 236-4451
Address: 301 Pine St Glenwood Springs CO 81601 US
Working Hours: We are available Monday to Sunday, 10 am – 5 pm (EST)
Updated on 8th, Apirl, 2025
Best Regards